Refund Policy

We refund in these situations:

• You returned an item within 30 days, unused and in its original packaging, in line with our Returns Policy.
• The item arrived damaged, faulty or incorrect. Full refund including all shipping costs, or a replacement if you prefer. Tell us within 7 days of delivery and send a photo — we do not usually need the item back.
• Your order never arrived. Once the carrier confirms loss, or after a reasonable investigation period, we refund in full or resend at your choice.
• You cancelled before dispatch. Full refund, no questions, no deduction.
• We could not ship within 30 days. In line with the FTC Mail Order Rule we will contact you with a revised date and the option of a full refund. If you do not respond to a significant delay notice we refund automatically.
• We cancelled your order. Out of stock, a pricing error, an address we cannot ship to, or a product restriction — full refund in every case.

• The item price: always refunded in full for eligible returns.
• Sales tax: refunded in proportion to the items returned.
• Original outbound shipping: refunded in full when the return is our fault — damaged, faulty, incorrect or not delivered. Not refunded for a change of mind.
• Return shipping: paid by us when the fault was ours; paid by you for a change of mind.
• Free shipping threshold. If a partial return takes your order below the USD $75 free-shipping threshold, the standard shipping cost we originally absorbed is deducted from your refund. The amount is stated in your refund confirmation.
• Discount codes. A refund returns the amount you actually paid after any discount. A single-use code is not reissued after a refunded order.
• Kits. A kit is a single product at a bundled price. Returning part of a kit is not possible — return the complete kit with all components for a full refund.
• Condition deductions. If an item comes back used, incomplete or without its packaging, we may reduce the refund to reflect the loss in value, or decline it. We always tell you first, with a photograph, and give you the option of having the item sent back to you at your cost.

For safety and hygiene reasons the following cannot be returned or refunded once opened, unless the item is faulty or was sent in error:

• Opened chemical products — wool and cashmere wash, stain pens, oxygen booster, wrinkle release spray, fabric freshener, leather conditioning cream.
• Used fabric shaver blades and used depilling sponges.
• Opened aromatic products — cedar blocks and rings, lavender sachets, cedar shoe trees once the seal is broken and the scent released.
• Opened moisture absorbers, and any unit where the absorbent block has been unsealed.

This exclusion is disclosed on each affected product page, in your cart, and in the confirmation you tick at checkout before your order is placed. Sealed, unopened units of any of the above can be returned normally within 30 days.

Nothing in this section affects your legal rights in respect of a faulty or misdescribed product.

• Cancelled before dispatch: processed the same or next business day.
• Returned item: processed within 3 business days of it arriving and being inspected. We email you when it is done.
• Damaged or incorrect item: processed within 1 business day of us seeing your photo.
• Arriving in your account: typically 5–10 business days after we process it. That window is set by your bank or card issuer, not by us.

If it has been more than 10 business days since our confirmation email and you still cannot see the refund, check with your bank first, then contact us at support@smiletianclothing.shop with your order reference and we will trace it with our payment provider.

Refunds go to the original payment method, in US Dollars (USD). We cannot refund to a different card, a different account or in a different currency. If your card has expired or been replaced but the account is still open, your bank will normally route the refund to the replacement card; if the account is closed, contact us and we will arrange an alternative.

Where your card is denominated in another currency, the amount you receive may differ slightly from the amount you paid because of exchange rate movement between the two dates. That difference is set by your card issuer and is outside our control.

We do not issue store credit, vouchers or account balances. A refund is a refund of money.

Import duties and taxes you paid to your own customs authority are not collected by us and cannot be refunded by us. Most countries allow you to reclaim them directly when goods are re-exported — contact your local customs authority. We will supply any paperwork you need.

If you do not recognise a charge or believe something is wrong, please contact us before raising a dispute with your bank. Email support@smiletianclothing.shop or call +1 1419386957. We resolve almost everything within a business day, which is considerably faster than a chargeback, and we would always rather fix a problem than contest one.

This policy is governed by the laws of the State of Florida, USA. There is no federal cooling-off period for online purchases in the United States; the terms set out here and in our Returns Policy are what apply, and they are disclosed to you before you complete your order.