Shipping Policy

Orders are packed and dispatched within 1–3 business days, Monday to Friday, excluding US public holidays. An order placed at the weekend is processed on the next business day.

You receive a dispatch email with tracking as soon as the parcel leaves us. If you have not had that email within four business days, check your spam folder and then contact us at support@smiletianclothing.shop.

The 30-day rule. In line with the FTC Mail Order Rule, we ship within the time stated or, where no time is stated, within 30 days of receiving your order. If we cannot, we will contact you before that deadline with a revised date and give you a clear option to cancel for a full refund. If you do not respond to a notice of significant delay, we cancel and refund automatically.

• Standard — USD $6.95, free over USD $75. 3–7 business days after dispatch. The free-shipping threshold is measured on the order subtotal after any discount and before sales tax.
• Expedited — calculated at checkout. 2–3 business days after dispatch. Not available for items restricted from air freight.
• Alaska, Hawaii and US territories. Standard service applies but takes longer, typically 7–12 business days. Some liquid products may be ground-only.

Sales tax is calculated and shown at checkout where we have an obligation to collect it in your state.

We ship worldwide. Rates are calculated at checkout by destination and parcel weight and are shown in US Dollars (USD) before you pay.

• Canada: typically 7–14 business days.
• United Kingdom, Ireland and Europe: typically 10–18 business days.
• Australia, New Zealand and Asia: typically 12–21 business days.
• Everywhere else: typically 14–25 business days.

These are carrier estimates after dispatch, not guarantees. Customs processing can add time and is outside our control.

Import duties and taxes. Prices on this site do not include import duty, VAT, GST or any other charge levied by the destination country. These are set by your own government, are payable by you as the importer, and are usually collected by the carrier before delivery. Check your country’s thresholds before ordering. If a parcel is refused and returned to us because duties were not paid, we refund the goods but not the original or return shipping.

Liquids are sealed and packed separately from textiles and paper goods. Kits ship in a single box. Larger items such as drying racks and laundry sorters may arrive in their own carton, so a multi-item order can arrive in more than one parcel — each has its own tracking and they may not arrive the same day.

We use recyclable packaging wherever the product allows it.

Check your address before you pay. We dispatch to the address you give us. If you spot a mistake, contact us immediately — we can usually correct it before dispatch, but once the parcel has gone we cannot redirect it.

A parcel returned to us as undeliverable because of an incorrect or incomplete address is refunded for the goods only; the original shipping is not refunded, and reshipping is charged again.

• Not arrived on time? Check the tracking first — most delays resolve themselves within a few days. If a US parcel is more than 7 business days past its estimate, or an international parcel more than 15, contact us and we will open a carrier investigation.
• Confirmed lost? We refund in full or resend, whichever you prefer.
• Arrived damaged? Photograph the parcel and contents and contact us within 7 days. We refund or replace within one business day of seeing the photo. See the Returns Policy.
• Marked delivered but missing? Check with neighbours and around the property, then contact us. We will raise it with the carrier and resolve it with you.

This policy is governed by the laws of the State of Florida, USA and forms part of our Terms of Service.