Returns Policy

You have 30 days from the delivery date to tell us you want to return something. Once you have told us, you have a further 14 days to get it into the post. We use the carrier’s delivery confirmation date as day zero.

There is no federal cooling-off period for online purchases in the United States. This window is our own policy, offered voluntarily, and it is disclosed here, on every product page and at checkout before you pay.

To be accepted, a returned item must be:

• Unused. You may open the box and look at it. You may not use it on a garment, run it through a wash, or fit it to a rail and load it.
• Complete. All components, accessories, blades, straps, instruction cards and inserts included.
• In its original packaging, with any seals, shrink wrap or tamper strips intact.
• Free from odour, pet hair and smoke. Aromatic products transfer scent to whatever is around them.

If something comes back short of this, we will photograph it and contact you before doing anything. You can choose a reduced refund reflecting the loss in value, or have the item returned to you at your cost. We do not simply keep it and refund nothing.

1. Email support@smiletianclothing.shop or call +1 1419386957 with your order reference, which item you are returning and why. A photo helps if the item arrived damaged.
2. We reply within one business day with a return authorisation and the return address. Do not send anything back before you have that — unauthorised returns are difficult to match to an order and slow your refund down.
3. Pack the item securely, ideally in the box it arrived in, and include the return authorisation.
4. Send it with a tracked service and keep the receipt. Until it reaches us it is your responsibility, and without tracking we cannot help if it goes missing.
5. We inspect on arrival and process your refund within 3 business days. You get an email when it is done.

• Change of mind: you pay. The original outbound shipping is not refunded.
• Faulty, damaged or incorrect item: we pay, and we refund all original shipping too. In most cases we do not need the item back at all — a photograph is enough.
• International returns: you pay return shipping and any export costs. Mark the parcel clearly as a returned item so it is not charged import duty on the way back to us.

Tell us within 7 days of delivery and send a photograph of the item and the packaging. We will refund or replace it — your choice — within one business day of seeing the photo, and you will not usually need to send anything back.

If a parcel arrives visibly damaged, photograph it before opening it if you can. It makes the carrier claim straightforward, though we will resolve it with you either way.

We do not run a separate exchange process. Return the item for a refund and place a new order for what you actually want — this is faster than an exchange and means you are not waiting on the return to arrive before the replacement ships.

Because we sell no clothing or footwear, there are no sizes and therefore no size exchanges. That is deliberate.

A kit is sold as one product at a bundled price. To return a kit, return all of its components together. We cannot accept a partial kit return or refund a single component out of a kit at its individual list price.

If one component of a kit arrives faulty, contact us — we will replace that component rather than ask you to return the whole kit.

How much you get back, how long it takes and where it goes are set out in the Refund Policy.

This policy is governed by the laws of the State of Florida, USA. Nothing here limits any right you have under applicable consumer protection law, including the Florida Deceptive and Unfair Trade Practices Act.